Terms and Conditions

Terms and Conditions Welcome to Spirit Living! By accessing or using our website, you agree to the following terms and conditions. These terms apply to all users of the site. 1. Refund Policy Refunds are only offered under the New Zealand Consumer Guarantees Act 1993 for faulty, damaged, or misrepresented items. We do not provide refunds for change-of-mind purchases. To request a refund, email infospiritliving@gmail.com with your order details and a description of the issue. If you believe your purchase qualifies for a refund under the Act, please contact us at infospiritliving@gmail.com, and we will assist you promptly. 2. Delivery Policy We aim to process and ship all orders within 1-3 business days. Delivery times may vary depending on your location and chosen shipping method. Once dispatched, you will receive a confirmation email with tracking details, where available. While we take care to ensure timely delivery, we are not responsible for delays caused by courier services or customs processes. 3. Pricing and Payments All prices listed are in New Zealand Dollars (NZD) and include GST (where applicable). We accept payment via Visa Card and most online cards. Prices are subject to change without notice, but any confirmed orders will not be affected. 4. Intellectual Property All content on this website, including text, images, logos, and designs, is the property of Spirit Living unless otherwise stated. Unauthorised use, reproduction, or distribution of any content is prohibited. 5. Limitation of Liability Spirit Living is not liable for any damages resulting from the use of our website, including errors, interruptions, or loss of data. We are also not responsible for issues arising from third-party services such as payment gateways or courier providers. 6. Pricing and Payments All prices are in New Zealand Dollars (NZD) and include GST (where applicable). Accepted payment methods include Visa, Mastercard, other methods using Stripe payments. Prices are subject to change without notice; however, confirmed orders will not be affected. Orders will only be processed once full payment is received. 7. Order Processing Orders are processed when convenient (usually 1-3 days). You will receive an order confirmation email, followed by a shipping confirmation with tracking details. Spirit Living reserves the right to cancel orders if we cannot fulfil them due to stock shortages or other issues. A full refund will be provided in such cases. 8. Delivery and Shipping We ship domestically and internationally. Delivery times may vary based on your location and selected shipping method. Once dispatched, Spirit Living is not responsible for delays caused by courier services or customs. Shipping costs are non-refundable unless an order is canceled before dispatch. 9. Use of Website You may not use our website for any unlawful purpose or to violate any local, national, or international laws. Unauthorised use of this site or its content is prohibited, including hacking, data mining, or uploading harmful material. 10. Third-Party Links Our website may contain links to third-party websites. Spirit Living is not responsible for the content, policies, or practices of these external sites. 11. Amendments Spirit Living reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. 12. Unfulfilled Orders Policy If an order cannot be fulfilled due to stock availability, shipping issues, or other unforeseen circumstances, Spirit Living will cancel the order and issue a full refund to the original payment method. For any questions regarding unfulfilled orders, please contact us at infospiritliving@gmail.com.